Last updated: 03 October 2026
1. Cancelling a booking
You can cancel a test or package booking at any time before your sample is collected by calling or WhatsApp-ing us. If you have already paid, the full amount is refunded.
2. After the sample is collected
Once your sample has been collected and testing has started, the test cannot be cancelled and the amount is not refundable, because the sample and reagents have already been used.
3. When we cannot perform a test
If we are unable to perform a test you paid for (for example the test is not available, or a fresh sample cannot be collected when needed), we will refund the full amount paid for that test.
4. Excess or duplicate payment
If you paid more than your bill amount, or paid the same bill twice, the extra amount is refunded in full.
5. Home collection charges
Home collection charges are refunded if the booking is cancelled before our collection staff leave for your address.
6. How refunds are paid
Approved refunds are sent back to the original payment method (UPI, card, net banking or wallet for online payments; cash or UPI for payments made at the lab) within 5–7 working days of approval. The time for the money to appear in your account depends on your bank.
7. How to request a refund
Call or WhatsApp us with your name, mobile number and bill number.
Thural Diagnostics Pvt Ltd
36/16B, Anna Nedunchalai, Kamarajar Nagar Extension, Perungudi, Chennai – 600096
Phone: 7200730773 / 7200630013 · WhatsApp: 7200730411 · Email: thuraldiagnostics@gmail.com
Open all days, 6:00 AM – 10:00 PM